Transferring Ownership for Projects and Files (after some has left the company)

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1

Hello,

We have an organization plan. Someone who left the company has transferred the organization ownership for me. But he didn’t transfer all the projects and files, can this be done afterwards? (Our company licence support asked me to contact Figma support.)

Looking forward to your answer.

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2

I have the same issue!
@AnnaKayKay: have you already found a solution?

Thank you!
Kind regards,
Christina

3

We also have this problem. We had a scenario where an org guest was owner of some files and we had no way to take ownership. There also doesn’t seem to be any way to claim ownership of a file.

4

Hi, we also have the same issue here. Any solutions yet?

5

Same issue in our company.

6

Is there an update on this? We’re having the same issue with an employee that has left.

7

Same issue… anyone have a solution?

8

Solution: File ownership does not really matter - it is a temporary construct so that the file creator can add editors. It should probably be renamed to ‘file creator’ or something. The solution is to be the project owner, which allows you to do anything that the file creator can do.

To reclaim project ownership, you can delete the owner account, then join to team & project to claim ownership.

NOTE that this creates a GDPR / privacy issue of publishing the draft files of deleted account to all Figma Admins, also via search.

9

Any update for this issue

10

Thanks for the feedback. Currently,

  • Only the current owner can transfer ownership of a project.
  • Owners can only transfer ownership to someone who is an existing collaborator on that project.

When the owner is no longer with an account, please reach out to our support team https://help.figma.com/hc/en-us/requests/new.

I know it’s the best solution for you, but the account safety is also important.

Thanks for your understanding.
Toku

11

I know you are just doing your job, Figma. But if I am choosing design software for my team and 2 is getting in the way of completing client work (aka the only reason I need your software), then I would really consider going elsewhere. It’s a problem over and over these days. Security is important, sure. But if you are so secure that now my clients are suffering because I can’t access a file due to a very usual issue such as the ones described above, then I think you need to do better.

It’s stressful enough when a team member leaves for any reason. You should be looking for ways to make this less stressful as an organization and consider your customer caring that an ex-employee may actually be the security risk.

Rant over.

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