Multiple Figma accounts detected
Make sure you’re logged into the same Figma account as the one that is attempting to authenticate to Jira, then try again.
Has anyone seen this message before? I’m only logged into one account.
Multiple Figma accounts detected
Make sure you’re logged into the same Figma account as the one that is attempting to authenticate to Jira, then try again.
Has anyone seen this message before? I’m only logged into one account.
Hi Kevin!
To cover some bases, could you please follow the steps below:
If this doesn’t help, please try clearing your browser/desktop app cache and trying again.
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:
rm -rf "$HOME/Library/Application Support/Figma"
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:
%APPDATA%\Figma
Desktop
and DesktopProfile
folders if they existHope it helps!
Hi @Celine_Figma I tried the instructions as you said (on my Mac) and I‘m still having the same issue. Currently, I can see in Jira that there is an app connected: Figma, but from Figma I still have no access to track or link the tickets.
Hey @Diana_Kampos ,
Welcome to the community, and sorry to hear that the issue is still persisting!
As these first workarounds don’t work on your end, I’d recommend you to reach out directly to the support (please also mention the steps you have done): here
Our technical specialist can investigate it further.
Thank you!
I searched for this issue, and then accidentally solved it