I'm getting charged on a monthly plan but I have a annual subscription

I have an annual subscription for FigJam that I paid $36 on january. But for some reason I got an extra charge for $15 for a monthly subscription.

I just use Figma for the FigJam for my studies. I’m getting a little concerned since I can’t find a way to cancel the monthly subscription.

Can someone help? I’m not getting an answer from Figma’s support and I don’t have the money to pay it every month…

I also haven’t subscribed for anything extra, it just happened. Out of a sudden Figma charged me for something I haven’t ordered…

Hey there, so sorry to hear this!

We’re not able to help with billing issues here in the community. We can see that Isabella was able to help you out though on ticket number #931287.

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