Figma Support Forum

Figma app Installation has failed (Windows)

Hello, I have a problem with the desktop version Figma. Before I work and after the last update, Figma didn’t open more. When I try to install a new version it gives allert.

Installation has failed
There was an error while installing the application. Check the setup log for more information and contact the author.

On the file I see alert like
System.IO.FileNotFoundException: Could not find file C:\Users***\AppData\Local\Figma\app-98.14.0\resources\app.asar.unpacked_codesign’

When I go to this route windows said he can’t find this file too. But if I go there step by step I see the file.

3 Likes

Suddenly Figma app stopped opening on my pc. Then I have uninstalled it & tried to reinstall now showing this error log. How can I solve this?

Error log: SquirrelSetup.log - Google Drive

1 Like

Have the same problem :pensive:

1 Like

i solved this.
go to :
C:\Users\ your user folder \AppData\Local/figma
and find the _codesign file , then create an text file and zip it with sendto menu then select that _codesign file and hold shift and drag it into zip file , then delete zip file and figma folder.
now install figma.
good luck

7 Likes

Unfortunately it did not help me as an error pops up the specified folder is empty so you cannot add it to this archive. Maybe I’m doing smth wrong…

I uninstalled it and when I tried a fresh install from the downloader on the site it keeps throwing this error. thanks in advance!

2021-08-25 20:45:37> Program: Starting Squirrel Updater: --install .
2021-08-25 20:45:37> Program: Starting install, writing to C:\Users\Mark\AppData\Local\SquirrelTemp
2021-08-25 20:45:37> Program: About to install to: C:\Users\Mark\AppData\Local\Figma
2021-08-25 20:45:37> Program: Install path C:\Users\Mark\AppData\Local\Figma already exists, burning it to the ground
2021-08-25 20:45:38> IEnableLogger: Failed to remove existing directory on full install, is the app still running???: System.UnauthorizedAccessException: Access to the path 'C:\Users\Mark\AppData\Local\Figma\app-101.6.0\chrome_100_percent_IObitDel.pak' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalDelete(String path, Boolean checkHost)
   at System.IO.File.Delete(String path)
   at Squirrel.Utility.<>c.<DeleteDirectory>b__19_0(String file)
   at Squirrel.Utility.<>c__DisplayClass12_1`1.<ForEachAsync>b__1()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c.<<DeleteDirectory>b__19_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<LogIfThrows>d__42.MoveNext()
2021-08-25 20:45:38> Unhandled exception: System.AggregateException: One or more errors occurred. ---> System.UnauthorizedAccessException: Access to the path 'C:\Users\Mark\AppData\Local\Figma\app-101.6.0\chrome_100_percent_IObitDel.pak' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalDelete(String path, Boolean checkHost)
   at System.IO.File.Delete(String path)
   at Squirrel.Utility.<>c.<DeleteDirectory>b__19_0(String file)
   at Squirrel.Utility.<>c__DisplayClass12_1`1.<ForEachAsync>b__1()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c.<<DeleteDirectory>b__19_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<LogIfThrows>d__42.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
   at Squirrel.Update.Program.<Install>d__4.MoveNext()
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
   at System.Threading.Tasks.Task.Wait()
   at Squirrel.Update.Program.executeCommandLine(String[] args)
   at Squirrel.Update.Program.main(String[] args)
---> (Inner Exception #0) System.UnauthorizedAccessException: Access to the path 'C:\Users\Mark\AppData\Local\Figma\app-101.6.0\chrome_100_percent_IObitDel.pak' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalDelete(String path, Boolean checkHost)
   at System.IO.File.Delete(String path)
   at Squirrel.Utility.<>c.<DeleteDirectory>b__19_0(String file)
   at Squirrel.Utility.<>c__DisplayClass12_1`1.<ForEachAsync>b__1()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c.<<DeleteDirectory>b__19_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.Utility.<LogIfThrows>d__42.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
   at Squirrel.Update.Program.<Install>d__4.MoveNext()<---


Ok. I find how to fix this problem.

  1. Nedd open soft “command prompt” like administrator
  2. cd "C:\users\kukha\AppData\Local\Figma
    where kukha - your user name
  3. del /s /q “Figma”
    if they ask something need say “Y”

After all files inside the folder will delete

Now you can install Figma again.

2 Likes

Thank You! It really works!

Oh God! Thank you so much! It really works

What is "del /s /q “Figma”? Where I can find this?

This command must be written on the command prompt.

1 Like