Can't remove annual seat

Need help removing 1 annual seat I added by mistake but on my members page I can only see 1 member, not two, therefore I cannot follow FAQs guidelines to remove the 2nd seat

Hey Valeria, welcome to the community!
Can you please reach out directly to the support team so they can help you to adjust it here: https://help.figma.com/hc/en-us/requests/new Thank you