Are you guys really using the products you designed yourselves? In the annual seat allocation, you can only add seats but not remove unused ones.
Continuing the discussion from How to remove unused Figma design seats？
Hey @aGuang, sorry for the frustration!
We sent you an email a month before your Annual renewal date to allow you to edit your plan. Be sure to keep an eye out for this email in the future.
In your renewal window, the month before your renewal date, you can modify team access via Settings to update your seat count. Here’s a quick guide on how to navigate this during your renewal period: Renew annual subscription
That said, support replied to you yesterday on your ticket #1116130. For any further help, please reach out to the support team directly over there.