Hey guys! As many of you know, college and school email accounts are deleted after you graduate. Because of this, I had to pair my Figma account with a new email address. My laptops and other devices logged me out of Figma and I can’t get in, which means I lost access to my files. I don’t think my account got deleted, since I can still see it in shared files. I just can’t check the email address, since I’m not the admin in any of them. I tried to contact Figma customer service but I haven’t received a response to my issue. Please help, I’m so scared of losing all the projects I did in college… Thank you!
Hi there! Welcome to the community and sorry to hear this is happening.
Can you share via DM the email address you have used to reach out to the support team? I can’t see it in our backend. We can escalate it internally. Thank you
(As a workaround, are you able to set up email forwarding to send emails from your school email account to a new email address? If so, we recommend you set this up and reset your password to access your Figma account, and then update your email address as needed.)
Hi Celine, I need help with this as well. I was logged into my school account and they deleted my email a while ago, but I was still able to access the Figma files associated. However, after accidentally clicking “log out of all accounts,” I am no longer able to get in. I also put in a support ticket. Please let me know if there is anything you can do! Thank you.
Hey @Amruta_Bhavsar ! This will need more assistance from our support team. I have created a new ticket on your behalf (Ticket 1087461). The support team will have a look at it to help you out. Thanks for your patience in the meantime 
For other who may encounter a similar issue, please reach out directly to the support team by filling this form: here