Hi, we bought the year plan of the professional, for one month it was fine, but after 1 month it tried to charge again, even after we pay for the hole year. And now we are blocked, only with the free plan like we didn’t pay for the year plan. We need this fix as fast as possible!
Hi @Desenvolvimento! We understand why it’s annoying. This usually happens because there are added seats outside the original annual agreement.
I saw on our backend that you have already get in touch with our support team for help correcting seat numbers and charges. The support team replied to you with the details. Please check your inbox, your ticket number is 978834.