Team is locked after making payment for professional plan

what it means: Your payment isn’t complete yet because extra verification is needed. Verify within 24 hours to finish upgrading [company]. My team is locked after making payment for professional plan.

Hi there! Sorry to hear you are having issues with your payment. It seems that the support team solved your issue, for your reference your support ticket number is 1144983.

If you have any other questions, feel free to reply via your support ticket, the ticket will re-open automatically and our team will assist you. I’ve gone ahead to close the topic here. Thanks!

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