Although I’m being recognized as a teacher, whenever I try to update to the Professional Plan, it says I’m going to be charged. A coworker did not have this issue. We deleted my account and I tried again, doing it how they did it, but it didn’t fix it. Any ideas? I really want to be able to transfer all my jamboards over before October 1st!
Hello @Mr_Boone, Thank you for reaching out to us, I understand that having a different experience than your colleagues can be unsettling.
I want to make sure I fully understand what’s happening, so could you please confirm the following for us?
- Has your education status been verified already?
- When attempting to upgrade to the Professional plan, did you follow this instructions, using the same email address with which you verified your Education status?
I kindly ask you to revisit the linked article, and if you’re still facing any hurdles, could you provide us with more details?
For example: Unable to select “Yes” for “Is this an education team?” as described in step 5 of “Upgrading an existing team” in this article
I noticed your previous ticket was closed but if you can provide detailed information with us, I’ll be able to recreate a support ticket for you to ensure you receive the proper assistance.
Thanks for your assistance and understanding!