Figma Support Forum

App is not working properly

After updating Figma, I have troubles using it. It is loading for ages and I can’t open anything. I tried reinstalling the app, but it’ didn’t help.

Debug:

Figma 98.13.0

macOS 11.4.0 x64

Electron 12.0.9, Chromium 89.0.4389.128, Node.js 14.16.0

Sentry issues for user

Hardware

Model Name: MacBook Pro Model Identifier: MacBookPro16,1 Processor Name: 6-Core Intel Core i7 Processor Speed: 2,6 GHz Number of Processors: 1 Total Number of Cores: 6 L2 Cache (per Core): 256 KB L3 Cache: 12 MB Hyper-Threading Technology: Enabled Memory: 16 GB System Firmware Version: 1554.120.19.0.0 (iBridge: 18.16.14663.0.0,0)

Graphics

2d_canvas enabled
gpu_compositing enabled
metal disabled_off
multiple_raster_threads enabled_on
oop_rasterization enabled
opengl enabled_on
rasterization enabled
skia_renderer disabled_off_ok
video_decode enabled
webgl enabled
webgl2 enabled
  • NSScreen Встроенный дисплей Retina {{0, 0}, {1792, 1120}} Цветной Р–Рљ-дисплей colorspace (P3 capable) Intel UHD Graphics 630: Chipset Model: Intel UHD Graphics 630 Type: GPU Bus: Built-In VRAM (Dynamic, Max): 1536 MB Vendor: Intel Device ID: 0x3e9b Revision ID: 0x0000 Automatic Graphics Switching: Supported gMux Version: 5.0.0 Metal Family: Supported, Metal GPUFamily macOS 2 Displays: Color LCD: Display Type: Built-In Retina LCD Resolution: 3072 x 1920 Retina Framebuffer Depth: 24-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Automatically Adjust Brightness: Yes Connection Type: Internal AMD Radeon Pro 5300M: Chipset Model: AMD Radeon Pro 5300M Type: GPU Bus: PCIe PCIe Lane Width: x8 VRAM (Total): 4 GB Vendor: AMD (0x1002) Device ID: 0x7340 Revision ID: 0x0043 ROM Revision: 113-D3220E-190 VBIOS Version: 113-D32207P1-019 Option ROM Version: 113-D32207P1-019 EFI Driver Version: 01.A1.190 Automatic Graphics Switching: Supported gMux Version: 5.0.0 Metal Family: Supported, Metal GPUFamily macOS 2

Logs

Main Process

16:15:40.939 INFO window_manager starting with app url: https://www.figma.com

File Tab

16:15:47.695 ERROR [desktop] Untrusted origin ‘null’, desktop app web bindings not initialized! [:490]

File Browser Tab

A post was merged into an existing topic: [Fixed] File won’t open? Stuck loading?

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