I’d put in a vote for a “paid priority care” queue where users can pay $10 (i’d probably have paid $30 as that’s 2 per-month seats on our 4 seat team) to have immediate live person responding to my CS query about deleted file today (the CS person who resolved was super great btw)

I know putting a price on “priority care” would need careful market testing, and potentially some “number of follow ups” included in the price, but feels like a reasonable place to give users a “pay for overnight shipping” of CS that would be valuable to the customer and to the company alike.