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Paddy Odebiyi
Paddy Odebiyi
New Member
Jan 19, 2025 4:37 PM UTC
Question

Subscription Issue

Hi I started a company with a custom email last year which I don’t have access to anymore. I was charged a renewal yearly subscription.  Can I get this money refunded ASAP? Thanks. I do not want the subscription.

This topic has been closed for replies.

1 reply

Figmate
Junko3
Figmate
Jan 20, 2025 6:05 AM UTC

Hi ​@Paddy Odebiyi, Thank you for contacting us.

I understand you've lost access to the email address associated with your Figma account and and would like to refund the subscription.

To get personalized assistance with this, please contact our support team directly here.

Please be sure to include the following information in your request:

  • The email address associated with the subscription
  • Your current email address where our support team can contact you

Thank you once again for reaching out!

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