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Hi there!


For my organization, I am an administrator of Figma. We have the Professional Team tier for our organization. Yesterday, I assigned a user a paid FigJam seat (this user does not have a Design seat). So far, this user is unable to create FigJam files. Another user in my organization has the same setup: no Design seat but does have a FigJam seat. This user can create and edit FigJam files without issues. See image below. First user is the already excisting user and the second screenshot is the new user.


How can I ensure that this new user is also able to create FigJam files?


image

HI @melvinvanoosten - I think support will need to assist you with this. Unfortunately, I’m not able to provide any info I see on my end via the forum (since this account/subscription related).


Can you please file a support ticket inquiring about this here, and then let me know once you’ve done so? I’ll ask someone to reach out as soon as possible.

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