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Portseif
Portseif
September 28, 2024
Question

Lost UI3 after updating plan

  • September 28, 2024
  • 4 replies
  • 72 views

I’ve looked everywhere and can’t seem to find a solution.

I’ve recently updated my plan from student to pro and lost my UI3. I’ve contacted support and am waiting, but just wanted to see if anyone else has “lost” UI3 and if there’s anything else I can do from my end?

This topic has been closed for replies.

4 replies

Nellya
Nellya
Power Member
September 28, 2024

Did you check this option?
28-09-2024 220407

Portseif
PortseifAuthor
September 28, 2024

I did. Unfortunately, I’ve lost it after upgrading 😦

CleanShot 2024-09-28 at 15.05.24

However, my macBook still has it, but now I’m afraid to close it…

CleanShot 2024-09-28 at 14.27.16@2x 1

djv
Figmate
djv
Community Support
October 1, 2024

Hey @Portseif, sorry to hear this!

I took a peek at your account connected to the email associated with your forum account, and it doesn’t look like you’ve been added to the UI3 beta yet.

I’ll have our UI3 team take a look at your account on the backend and report back as soon as we have more info as to what may have caused this.

djv
Figmate
djv
Community Support
October 1, 2024

Hey @Portseif, just to close the loop - it looks like you also reached out to support directly on ticket #1135436.

To clarify what happened, your UI3 access was associated with your previous EDU plan, but we’ve been able to fix things on the backend to ensure you have UI3 access now associated with your new Pro plan.

Please let us know if we can help with anything else.

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