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I’ve seen a few of these questions here but no true resolution. I have a a few project with in my account. There is one that I accidentally set to education and now a few of my team members cannot export or access the files because they do not qualify as students. How can i take my account status out of education and place it back into a free starter account? 

Hey ​@Nakia Queen , sorry to hear you are having trouble to downgrade your plan.

I see in the backend you have already reached out to the support team. Please check your inbox, I’ve created a new support ticket on your behalf. (Feel free to add any additional context over there. Someone will reply you soon.)
For your reference, your ticket number is #1235413.

Thanks for your patience in the meantime!


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