I’ve seen a few of these questions here but no true resolution. I have a a few project with in my account. There is one that I accidentally set to education and now a few of my team members cannot export or access the files because they do not qualify as students. How can i take my account status out of education and place it back into a free starter account?
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Hey
I see in the backend you have already reached out to the support team. Please check your inbox, I’ve created a new support ticket on your behalf. (Feel free to add any additional context over there. Someone will reply you soon.)
For your reference, your ticket number is #1235413.
Thanks for your patience in the meantime!
Hi, I have the exact same problem and I also created a ticket, just like
Since its 100% the same, I didn’t want to create the same post again
Hey
I have created a support ticket on your behalf, your ticket number is #135658. Please check your inbox (hxxxo@phxxxxde) when you have a moment, someone will reply you soon! Thanks for your patience in the meantime.
Thank you very much - the problem got resolved! :)
Glad to see these two things resolved!! Since these are very account specific, I’m closing this topic. If anyone else comes across this topic and needs similar help, please create a new topic and we can help there :)
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