How do I switch education account to free account

Forum|Forum|1 year ago
January 22, 2025
5 replies
407 views

I’ve seen a few of these questions here but no true resolution. I have a a few project with in my account. There is one that I accidentally set to education and now a few of my team members cannot export or access the files because they do not qualify as students. How can i take my account status out of education and place it back into a free starter account?

Account, plan and billing

This topic has been closed for replies.

Best answer by Celine_

Hey @Nakia Queen , sorry to hear you are having trouble to downgrade your plan.

I see in the backend you have already reached out to the support team. Please check your inbox, I’ve created a new support ticket on your behalf. (Feel free to add any additional context over there. Someone will reply you soon.)
For your reference, your ticket number is #1235413.

Thanks for your patience in the meantime!

Celine_Answer

Community Support

Hey @Nakia Queen , sorry to hear you are having trouble to downgrade your plan.

I see in the backend you have already reached out to the support team. Please check your inbox, I’ve created a new support ticket on your behalf. (Feel free to add any additional context over there. Someone will reply you soon.)
For your reference, your ticket number is #1235413.

Thanks for your patience in the meantime!

AgathaCrystal

New Member

Hi, I have the exact same problem and I also created a ticket, just like @Nakia Queen .

Since its 100% the same, I didn’t want to create the same post again @Celine_

Celine_

Community Support

Hey @AgathaCrystal , thanks for reaching out to us!
I have created a support ticket on your behalf, your ticket number is #135658. Please check your inbox (hxxxo@phxxxxde) when you have a moment, someone will reply you soon! Thanks for your patience in the meantime.

AgathaCrystal

New Member

Thank you very much - the problem got resolved! :)

ksn

Community Support

Glad to see these two things resolved!! Since these are very account specific, I’m closing this topic. If anyone else comes across this topic and needs similar help, please create a new topic and we can help there :)

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