Question

Can't edit FigJam that I have edit permissions on

Forum|Forum|5 years ago
April 29, 2021
49 replies
9663 views

1. Describe the bug/issue you’re running into?
I have been granted permissions to edit, both from the team I belong to and specifically for my account. I am not able to edit, I’m stuck in view-only mode. All of my team members can edit.

This issue is the same in-browser and in the desktop app.

2. Are you able to consistently reproduce it? If so what are the steps?
Go to the file: https://www.figma.com/file/pJPdWYHhzUFZNBBjSKsJMI/Brand-Refresh-Component-Update?node-id=0%3A1

Be signed in as me: [email redacted]
Attempt to edit.

3. Share a screenshot, recording, console log, link to the file, etc.

Evernote

4. Is the issue only happening in desktop app or a specific browser , or both?
Both

5. What OS/version and/or browser/version are you using?
macOS Catalina 10.15.7

This topic has been closed for replies.

Josh

Former Community Manager

Hey @Matt_Andrade thanks for reporting. I logged this for the team to take a closer look.

PS. I also removed your email from the post.

Bernardo_Duarte

I faced the same bug.

As like Matt, I have edit permission for both my team and specifically to my email.

Casey1

Same bug on my team. I turned on the FigJam Editor role for all members of my team, but I was the only one who could edit the file (I was the file owner). Everyone else only had view access when they tried to get into it.

AmbevTech

Same bug for me, I created the file and I’m not able to edit it whatsover

Matt_AndradeAuthor

I solved this issue by updating the Figjam edit permissions on my account. I am an admin on just about everything, so I don’t know why I didn’t have Figjam permission by default, but that was the case for some reason.