Hello @Eileen_Zhang2, Thank you for getting in touch and sharing your situation with us. I completely understand your concern.

I noticed that your previous ticket was closed, so I’ll go ahead and open a new one on your behalf. Our support team will reach out to help this matter for you. Be on the lookout for an email regarding the new ticket, likely titled “Follow-up from Figma Support.” It will be sent to the email address associated with your account.

In the meantime, please gather any evidence or proof, such as a school ID, that you can provide through the ticket for our internal team to review.

Once again, thank you for reaching out!

Hello @Junko3 , I am currently in the same situation as Eileen above. I graduated in May 2024 but I am still working in education as a research assistant with my master’s thesis lab, still doing the same research as I was as a student. I have proof of employment by the university. Do I also have options for verification? Thanks in advance for your consideration.

Hello @Tamisha, Thank you for reaching out about this!

My wonderful colleague @y_toku has kindly opened a new ticket for you regarding this matter. Please check your inbox, and a member of our support team will be in touch to assist you shortly.

In the meantime, please gather any evidence or proof, such as a school ID, that you can provide through the ticket for our internal team to review.

Thank you!