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Question

Why am i not receiving login link mail from figma in my mail account?

  • September 30, 2024
  • 2 replies
  • 139 views

Constantin_Finkbeiner

Why am i not receiving login link mail from Figma in my outlook account? That account was my work Figma account and all my design files are in it and im unable to login, everytime i try it shows a message that a link has been sent, but there isnt any mail. If anyone can please help me out, please do it. This is a really urgent issue as I have clients waiting for their designs and out of nowhere I can’t access this account anymore…

This topic has been closed for replies.

2 replies

Celine_
Figmate
  • Community Support
  • 4038 replies
  • October 1, 2024

Hi there! Sorry to hear this is happening. This usually happens when your email address rejected one of our past messages, and this has led to us putting a hold on sending you future messages.

I’d like our team to investigate further your account issue. Please reach out directly to the support team by filling out this form: here
Our support team can have a deeper a look into what’s causing this. Be sure to use your Figma email account. Thank you!


IT_PI
  • 1 reply
  • October 1, 2024

There may be a similar issue with notification emails as well.