Question

Unable to reactive figma pro membership, support unresponsive

Hi I am trying to resume my Figma pro membership but keep getting this error, after 2 days of trying support I’m posting here

I am getting an error “Only active mandates can be used with PaymentIntents” on multiple cards no matter which one I use.

This topic has been closed for replies.

Can anyone help me here? Support hasn’t replied and I’m stuck

Community Support

Hey there, sorry to hear this!

We’re not able to assist with Billing here on the forum, but I can try to get you connected with the support team. Do you have your ticket number?

With this info, I should be able to escalate your case internally on your behalf to the appropriate team.

Thanks for replying! Here’s the ticket number

We’ve received your request (ticket #1065101).

Community Support

I’ve escalated your ticket and someone from the support team will review and reply as soon as they can.

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