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Question

The component didn't show up on the viewer's screen

  • June 27, 2024
  • 1 reply
  • 99 views
A

There’s an issue when I open the file using the file link; some parts of the components (like icons) are missing on the viewer’s screen.

However, we found that this only occurs in accounts that have editor permissions but are set as viewers in a project. It does not happen in accounts that are editors or general viewers; they see the correct components.

This is particularly concerning because the affected account belongs to a developer, and I’m worried they might develop the wrong UI due to missing components.

from viewer

have editor permissions but are set as viewers

form editor

editors or general viewers

This topic has been closed for replies.

1 reply

y_toku
Figmate
  • y_toku
  • Community Support
  • 2544 replies
  • June 28, 2024

Hi there,

Thanks for flagging. It sounds strange, so could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new? Our support team will look into it.

Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

Thanks for your understanding!
Toku

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