Team Transfer into another

Hi there,

we attempted to transfer a team from another company into our organization. As an admin, I received an email notification stating that I had a transfer request. When I clicked on ‘Review Request,’ I was directed to Figma’s team settings, but there was no option to accept the request.

We followed the instructions from this guide: https://help.figma.com/hc/en-us/articles/10250387712407-Transfer-a-project-or-team-to-a-different-account.

Has anyone else experienced this issue? Are there any settings I need to configure as an admin?

I’m really looking forward to getting some assistance with this issue.

Best,
Adina

Hi there,

Thanks for reaching out. I’m checking with our internal team. I will get back to you when I have anything I can share with you.

In the meantime, could you double check the below?

1. Permission Levels : Only Admin can accept the transfer request.
2. Team Settings Visibility : Sometimes, you may not see certain settings due to the role within the team. Please confirm that you’re logged into the correct account that has been invited to the team.
3. Browser Issues : Could you try clearing browser cache or try accessing the link in a different browser or incognito mode. This can resolve issues related to cached data that might prevent proper loading of the team settings.
4. Link Validity : Check if the link provided for the team transfer is still valid. If it has expired or if there have been changes in the team structure, this could lead to issues in accessing the settings.

If I have any update, I will let you know as soon as possible!

Thanks for your patience.
Toku