Skip to main content
Answer

Soy el administrador pero no tengo permiso para acceder a mis archivos, todos estos archivos desaparecieron llevo días con este error

  • September 16, 2024
  • 1 reply
  • 15 views

Felipe_San_Martin_G

Soy el administrador pero no tengo permiso para acceder a mis archivos, todos estos archivos desaparecieron llevo días con este error

Best answer by djv

Hey @Felipe_San_Martin_G, sorry to hear this!

No one on our community team here speaks Spanish, so I’m going to reply in English. I hope that’s okay.

Our team has been trying tp help you on X(formerly Twitter).

From what I can see on the backend, you are the Owner of a number of files, but please note that when added to a team as a Admin, you do not automatically gain edit access to projects.files. Usually, the project or file owner will need to still grant you access.

If you’re still having issues accessing the files, please reach out to the file owner to confirm your permission level and invite you to view/edit as needed.

This topic has been closed for replies.

1 reply

djv
Figmate
  • Community Support
  • Answer
  • September 18, 2024

Hey @Felipe_San_Martin_G, sorry to hear this!

No one on our community team here speaks Spanish, so I’m going to reply in English. I hope that’s okay.

Our team has been trying tp help you on X(formerly Twitter).

From what I can see on the backend, you are the Owner of a number of files, but please note that when added to a team as a Admin, you do not automatically gain edit access to projects.files. Usually, the project or file owner will need to still grant you access.

If you’re still having issues accessing the files, please reach out to the file owner to confirm your permission level and invite you to view/edit as needed.