Hey Nancy! I’m going through this problem right now with a class I am TA’ing for. It seems like in our class this issue was caused by an old URL. Use this link: Figma for Education | Free Tools for the Classroom, scroll down to the button that says “Get verified”, and go through the process again. You could also search “Figma education” and click on the first result that pops up. Hope this helps!

Same for me. To me this seems to be a bug. The URL is https://www.figma.com/education/apply

I am having the same problem, and this didn’t work. I am trying to get Figma for education for the coursera google course

@dvaliao

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Hello,

I’d like to bring to your attention that the same issue is presently impacting my students in class, preventing them from verifying their status.

Here is a detailed replication of the problem:

1. Visit https://www.figma.com/education/apply


2. Complete the provided form


3. Click on the submit button


4. Unfortunately, progress is halted due to an error message stating: “Missing school type” (screenshot attached)

Interestingly, the form does not feature a field to input the school type, leaving me uncertain about the necessary steps to take.

Thank you for your efforts in investigating this matter.

Hey All, thank you for flagging this issue!

This seems to be a trending issue. We’ll pass this along to the team to investigate.

As a workaround, can you please try clearing your browser cache or desktop app cache or an incognito window to see if that helps?

Here’s how to clear the desktop app cache on a Mac:

Quit the Figma desktop app

Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}

Try opening the desktop app again

Here’s how to clear the desktop app cache on Windows:

Close the Figma desktop app

Open the Start menu, and paste in this, followed by entering: %APPDATA%\Figma

In the window that opens, delete the Desktop and DesktopProfile folders if they exist

Launch the desktop app again

Here’s how to clear the cache on Chrome:

1. On your computer, open Chrome.


2. At the top right, click More.


3. Click More tools Clear browsing data.


4. At the top, choose a time range. To delete everything, select All time.


5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.


6. Click Clear data.

Hi, I am having the same issue when applying for Figma Education plan. I’ve tried the steps to clear desktop app cache on Windows and Chrome and still not able to apply.

Hi same issue here from Singapore.

I am experiencing the same issue from Germany.

Hi, I am having the same issue here

Me too, having the same issue.

Not working for me as well 😦

Neither clearing the cache nor using an incognito window helps 😦

Hello, I am having the same issue here

Same issue here. POST https://www.figma.com/api/student_applications 400

So, i managed to send the school type information via a proxy, but now the form complaints about another missing field. See the attached screenshot (irrelevant information is pixelated).

Done: After I found the missing variable in the corresponding JS and sent it via proxy, it worked.

I assume that’s not the intended way, though. Or is this an elaborate CAPTCHA? 🙂 😀

Hi all,

Thank you all for your help here by reporting this!

To give you an update, our engineering team is currently investigating the issue - while I cannot set an ETA yet for the fix at this time.

Thanks for your patience in the meantime, we will keep you updated here soon 🙏

Hi there, we’re having the same issue for the class that I teach. Hopefully, ya’ll get it solved soon! Thanks!

Can anyone from Figma let us know when this missing school type issue solve? I like to get my students verify soon, thank you

Hi all,

A fix has been deployed. We believe we’ve located the cause.

Please try refreshing Figma and retry the Education verification form. And can you all let me know if you’re still noticing issues?

Thank you!

Hi all,

My students are also experiencing an issue with the Education verification form. Our University is not listed (Atlantic Technological University) in Ireland. I was able to get an education plan in Dec of last year.

Any help is appreciated.

Thank You

Hi @Helen_Mc_Connell,

Sorry to hear you are having issue with the education verification form. In order to check your plan, please contact our education team so they can check it: education@figma.com Feel free to provide more context to your request!

Hi, I can’t sing up for Figma Education. Can you help?

Hi @iryna.piankivska, thanks for reaching out, and sorry to hear you’re having trouble signing up!

We can’t do much for EDU plan verification here in the community. As mentioned above, please reach out to education@figma.com.