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Hello!


A few days ago I tried to share a FigJam to Google Classroom. I clicked “make a copy,” but when the FigJam was shared, a copy for each student had not been made; all the students were viewing the original FigJam together, which was, obviously, chaos. Another teacher with a separate account on a separate computer tried to re-share the same FigJam as a copy twice but had the exact same result.


The following day, a completely different teacher in my school system - with a separate account and a separate computer - tried to share a completely different FigJam to Google Classroom and had the exact same result. It would not copy, despite clicking “make a copy.”


All three of us double-checked that we were following the procedure correctly, and have successfully shared Figjams in the past using the “make a copy” function, so there was no user error.


This has never occurred before, but the issue is making those Figjams unusable for our school system. Please advise.

Still waiting for an update on this.

Did you get any resolution to this? I am having a similar issue but sometimes it is only 1 student in the class, sometimes it is half the class. The work around is to have the student manually duplicate the file, but this only possible in the browser version and not in the iPad app.

Did you get any resolution to this? I am having a similar issue but sometimes it is only 1 student in the class, sometimes it is half the class. The work around is to have the student manually duplicate the file, but this only possible in the browser version and not in the iPad app.

Hey! 

So the official help chat never gave me a solution, but I followed the advice of another user with a similar problem and copied all the data of the buggy Figjam, pasted it into a brand new unnamed Figjam, and then shared that second one. 

It seems to work, but I still have to test every Figjam I share just in case, because there’s no indication when the bug will pop up. 

Unfortunately, I never had a class where only one student was unable to access the shared file, so I’m not sure I can help in that specific regard. 

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