Says I am verified but dont have access to professional

I searched, but dont know what the issue is… hope theres any help!

I need to use Figma for school, and have put my school email in a verification thing. When I go to that site as linked by my professor it says I am already verified, and links me to the Figma browser interface. Once there, I cannot access any professional features and am asked to get a professional plan by paying.
The automated customer support email tells me I am on a «Starter account» - so I gather I am NOT verified. How do I fix this? I need to join my group’s team…
Thanks!