Skip to main content
Answer

Request for a refund for a professional plan

  • June 22, 2024
  • 1 reply
  • 188 views

Yulia_Kislitsyna

Hello, I am using the professional Figma plan for 1 editor. But today the amount for 2 editors was automatically debited. In the amount of 30 dollars.
Is it possible to return the funds either in full or at least redirect $15 of them to pay for the next month?

ticket #1034586

Best answer by djv

Hey @Yulia_Kislitsyna, thanks for reaching out!

We’re not able to help with billing here on the forum, but I can confirm that support has received your request on ticket #1034586. Someone from the team will review and be in touch as soon as they can.

This topic has been closed for replies.

1 reply

djv
Figmate
  • Community Support
  • Answer
  • June 24, 2024

Hey @Yulia_Kislitsyna, thanks for reaching out!

We’re not able to help with billing here on the forum, but I can confirm that support has received your request on ticket #1034586. Someone from the team will review and be in touch as soon as they can.