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Toni7
Toni7
October 1, 2024
Question

Refund for Paid seat

  • October 1, 2024
  • 1 reply
  • 117 views

Hi team,

I requested a refund for an additional paid seat that I was not aware was paid because of the dark patterns in your billing procedure.

Thanks.

This topic has been closed for replies.

1 reply

y_toku
Figmate
y_toku
Community Support
October 2, 2024

I’m sorry to hear about the issue you’re experiencing. I hope our support team can assist you as soon as possible. Your feedback is being taken seriously, and we are committed to making our billing process more transparent and frictionless.

In the meantime, let me share a video that might help you manage seats:

Figma tutorial: Manage seats in Figma

Lastly, we hear you. Here’s a direct message from our CEO, Dylan, acknowledging the issue:

x.com

Thanks for your patience.
Toku

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