Hello,
I was the owner of an account but created a new account under new one for school. I transfered ownership of Team project folder from my old account to another before I deleted the old account. However, after I deleted the old account I am no longer able to access the Team project folder even though I transferred ownership. Is it possible to recover these files to my new account? Thank you.
Hi there,
Thanks for reaching out. I noticed that you’ve been in contact with our support team and that the case was auto-closed. I’ve reopened the case for follow-up, so someone from the support team will get in touch with you shortly.
Thanks for your patience.
Toku
Hi
Sorry to hear you’re also experiencing the related issue. I’ve checked internally, and it seems our support team is working on your case. I hope you issue will resolved soon but please let us know if you need any support on our side.
Thanks for your patience.
Toku
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