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Professional plan

5 replies
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Hello All,

I have 2 Professional plans Monthly and Annual,

I want to delete the monthly plan only, now i faced this message (This team is locked. Please update your payment method to continue editing files in team. Update payment)

But i have annual plan and paid how i can use it?

Ask the community

This topic has been closed for replies.

djvSolution

Community Support

Hey @b.alaghbar, sorry for the delayed reply!

Our support team is experiencing higher volume that usual, but they’re replying as soon as they can. Keep in mind that when you send multiple requests, they will automatically get merged into one ticket, which is why you’re continuing to get the automated messages that your other tickets have been solved.

That said, Isabella replied to you yesterday on ticket #995811. Please check your inbox and continue to work with support there directly if you have any further questions.

Gleb

Power Member

Contact Figma support, this is a community forum.

b.alaghbarAuthor

I contacted them by the forum and email from 7 Days, no response 🙁

Gleb

Power Member

https://help.figma.com/hc/en-us/requests/new

try this form

b.alaghbarAuthor

It’s really annoying, i make ticket and the response after 1 or 2 days it’s solved in fact not anything is solved!

now my account locked! ☹

Thanks @Gleb

djvSolution

Community Support

Hey @b.alaghbar, sorry for the delayed reply!

Our support team is experiencing higher volume that usual, but they’re replying as soon as they can. Keep in mind that when you send multiple requests, they will automatically get merged into one ticket, which is why you’re continuing to get the automated messages that your other tickets have been solved.

That said, Isabella replied to you yesterday on ticket #995811. Please check your inbox and continue to work with support there directly if you have any further questions.

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