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Sona2
October 29, 2023
Solved

Plugin issues

Hi, none of my plugins are working. Like, CalyMockup plugin opens but won’t process my mockup. Thanks

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Celine_
Celine_Solution
Community Support
October 31, 2023

Hi Sona2, sorry to hear this is happening!
Can you confirm if this issue happens across other browsers or the desktop app? What exactly do you see when the plugins are not working?

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3 replies

Celine_
Figmate
Celine_Solution
Community Support
October 31, 2023

Hi Sona2, sorry to hear this is happening!
Can you confirm if this issue happens across other browsers or the desktop app? What exactly do you see when the plugins are not working?

Sona2Author
October 31, 2023

Hi Celine, thanks for responding. None of the plugins work in safari but they do in chrome. Thank you for your suggestions

Celine_
Figmate
Celine_
Community Support
November 1, 2023

Hi Sona! Thank you for the details, glad to hear it works on Chrome!
Still, this should also work on Safari. It seems buggy. Would you mind reaching out to the support team so they can investigate it further? => https://help.figma.com/hc/en-us/requests/new
Additionally, please specify in the form if this also happens when you have your Desktop app installed. Thank you!

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