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Question

Перезагрузка файла

  • June 30, 2024
  • 6 replies
  • 870 views

Kateryna1

Привет, возможно кто-то сталкивался с проблемой. Работаю в Фигме уже больше двух лет. Последние пару месяцев постоянно перезагружается документ, в котором работаю. Просто рандомно, каждые минут 10, может больше. Чистила и кэш, и переустанавливала все заново, писала сто раз в поддержку, вообще ничего не помогает. Помогите пожалуйста, кто сталкивался.

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6 replies

У меня тоже самое, теперь еще чаще стал обновляться документ, каждую минуту, работать невыносимо, вы не решили проблему?


djv
Figmate
  • Community Support
  • 5214 replies
  • July 2, 2024

Hey All, thanks for reaching out and sorry to hear you’re having trouble with Figma reloading constantly!

We don’t have anyone on our community team that speaks Russian, so I’m going to reply in English. If you’d prefer help in Russian, there are some community members that may be able to jump in to assist.

That said, is this happening both in browser and using the desktop app? Is it also happening in all files or with a specific file or files?

Reinstalling the app and clearing your browser cache is a good place to start, but have you also tried clearing your desktop app’s cache?

Here’s how to clear the desktop app cache on a Mac:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command:
    rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
  3. Try opening the desktop app again

Here’s how to clear the desktop app cache on Windows:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

Kateryna1
  • Author
  • 2 replies
  • July 4, 2024

нет, сделала все, что сказали и все равно((


Alex
  • New Participant
  • 16 replies
  • July 4, 2024

Can you make a screen recording to show what’s happening exactly?

I’ve had a similar problem on my phone and tablet trying to open large files which was most likely RAM related (they’ve only got 2 gigs each)

And while we’re here, what are the specs of the machine you run Figma on? (CPU, GPU, RAM, OS)


Kateryna1
  • Author
  • 2 replies
  • July 4, 2024

It happening both in browser and using the desktop app. All files - old and new. I did what you said but it didnt help. i cant work, i dont know what to do, i deleted Figma so many times.also didnt help. i create new account - problem stays.


adilhassan
  • New Participant
  • 12 replies
  • February 24, 2025

It happening both in browser and using the desktop app. All files - old and new. I did what you said but it didnt help. i cant work, i dont know what to do, i deleted Figma so many times.also didnt help. i create new account - problem stays.

It happens after some specific time. This often causes issues as in some cases this result in sudden content approval drop, slow down design reviews and also disrupts overall workflow efficiency, especially for a guest post links creation based site. I guess such issues are mostly system wide and effects everyone.