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ERIK_JOHANM_DUENAS_VICUNA
June 5, 2024
Solved

Payment not authorize

Hi

Please, where can i claim a payment dont authorize for me? In June 01, appears a payment whith subject “FIGMA ANNUAL RENEW” by S/. 753.48

Reggards

Erik

This topic has been closed for replies.
djv
djvSolution
Community Support
June 6, 2024

Hey @ERIK_JOHANM_DUENAS_VICUNA, sorry for the delayed reply!

Our support team is experiencing higher volume than usual, but they’re replying as quickly as they can. I can confirm that we received both of your support requests from Monday and Tuesday on tickets #1017058 and #1019181.

We’ve escalated these on your behalf and someone should reach out soon.

1 reply

djv
Figmate
djvSolution
Community Support
June 6, 2024

Hey @ERIK_JOHANM_DUENAS_VICUNA, sorry for the delayed reply!

Our support team is experiencing higher volume than usual, but they’re replying as quickly as they can. I can confirm that we received both of your support requests from Monday and Tuesday on tickets #1017058 and #1019181.

We’ve escalated these on your behalf and someone should reach out soon.