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Abha
Abha
Sep 10, 2024 9:05 AM UTC
Question

On windows, video elements are not appearing correct.

Since today morning, I’m facing the issues as following:

  1. while playing the design file, video assets are not showing on place and looking squeezed.
  2. File opening error
  3. Too much load time
    image
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1 reply

Celine_
Figmate
Celine_
Community Support
Sep 10, 2024 10:35 AM UTC

Hi there, sorry to hear this is happening!
If you are still having issues , please reach out directly to the support team for further investigation with a copy of your file, so we can try to replicate here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

Please use your Figma account email, include a link to the file, and add support-share@figma.com as an Editor, so they can take a closer look. Thank you!

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