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Dualite
September 5, 2024
Solved

Not able to publish plugin

  • September 5, 2024
  • 7 replies
  • 260 views

We have developed a plugin called “Dualite” for Figma and want to publish it, but when I try to publish, I get an error saying, “We detected a change to your account details. Please contact support@figma.com to publish this plugin.

Please resolve at the earliest. Our major critical update is due.

This topic has been closed for replies.
Best answer by djv

Hey @Dualite, sorry for the delayed reply!

It looks like our community team replied to you yesterday and solved the issue on ticket #1114345.

7 replies

djv
Figmate
Community Support
September 5, 2024

Hey there, thanks for reaching out!

We’re not able to assist with this here on the forum, but I’ve created a ticket and escalated it on your behalf with our community team: #1114345.

Someone will review your account and be in touch soon.

Dualite
DualiteAuthor
September 5, 2024

We already have a ticket raised #1113624 Please push and escalate the same.

djv
Figmate
Community Support
September 5, 2024

Thanks for letting us know!

We don’t have access to their specific support queue, so we inquired with them on any tickets associated with the email connected to your forum account. We’ll let them know that they can merge #1113624 and #1114345 together.

Dualite
DualiteAuthor
September 9, 2024

Hi, any progress on the above? We’d shared the required details

djv
Figmate
djvAnswer
Community Support
September 11, 2024

Hey @Dualite, sorry for the delayed reply!

It looks like our community team replied to you yesterday and solved the issue on ticket #1114345.

exc4libur
December 3, 2024

Hi, I am also having the same issue. I have contacted the support team via email but they said that I need to publish a post here in the forum since I’m a starter plan. Any help would be apporeciated @dvaliao

djv
Figmate
Community Support
December 3, 2024

Hey @exc4libur, sorry for the trouble!

The team was able to locate your ticket #1190066, and the community team just replied to you.