Missing page in Figma can it be restored?
I worked about 11 hours in one page of the Figma file and have now discovered that the page is just gone, as well as 11 hours of work. The last time it was shown in the history was about 7 hours ago when a colleague visited the file, after that the page just disappeared
Hey @Ayrat, sorry for the issues!
Have you tried to restore the version from 7 hours ago?
I’ve just created a support ticket on your behalf, our support team can investigate if it’s possible to restore the latest version of the page. Your ticket number is #1068285, for reference.
Please provide a file link to our support team and invite support-share@figma.com with “can edit” permission so they can look into this further. Note that users with @figma.com emails on your team do not count towards your billing.
Thank you for your answer!
I’ve already e-mailed everything
I tried to restore, but this version is not 7 hours ago, the last version from this page is more than 12 hours ago, all major work is lost
Thanks for confirming! Can’t promise anything but hope you’ll get your work back.
How long do cases like this take? No response from support since you requested additional data. I caught a very strange bug. Maybe you can give some comments
Hey @Ayrat_Gafiyatullin, sorry that you haven’t hears back from the team yet.
Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.
I’ve just escalated your ticket internally, so someone should be in touch with you soon.
Appreciate your patience in the meantime!
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