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Virginie_Thorel
November 7, 2023
Solved

Interface crashes whenever I create a new component

  • November 7, 2023
  • 3 replies
  • 362 views

The interface crashes every time I create a new component or use the “auto layout” function. I have to exit the document to get everything working again. Can anyone help with this bug ?

This topic has been closed for replies.
Best answer by Virginie_Thorel

Hello @Ryan_52
Thank you very much for your answer. It turns out that the problem is my tablet (Wacom Intuos). Using the right clic on the pen creates the bug both in the browser, and in the app… Using the ExpressKeys is fine though.
Have a nice day.

3 replies

Virginie_ThorelAuthor
November 7, 2023

I’m using an iMac 2019 running on Sonoma

Ryan_52
Figmate
Ryan_52
Technical Quality Specialist
November 8, 2023

Hi @Virginie_Thorel I would suggest seeing if you can recreate this issue in both the browser nad desktop app. If you are seeing this issue in just the browser check any browser extensions you might have enabled and try disabling them.

If you are still seeing the issue I would suggest reaching out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, a short video showing the issue you are seeing, include the links to the file, and share it with support-share@figma.com so they can take a closer look.

Virginie_ThorelAuthorAnswer
November 9, 2023

Hello @Ryan_52
Thank you very much for your answer. It turns out that the problem is my tablet (Wacom Intuos). Using the right clic on the pen creates the bug both in the browser, and in the app… Using the ExpressKeys is fine though.
Have a nice day.

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