Skip to main content
PSS_IT
PSS_IT
New Member
October 18, 2024
Question

I didn't switch, but my annual subscription changed

  • October 18, 2024
  • 1 reply
  • 45 views

I was on a monthly subscription, but it suddenly changed to a yearly subscription.
I’d like to know why this suddenly happened and will it be changed back to a monthly subscription?

This topic has been closed for replies.

1 reply

Gayani_S
Figmate
Gayani_S
Community Support
October 18, 2024

Hey @PSS_IT, thanks for reaching out—I understand how confusing and frustrating it can be to see your subscription unexpectedly change.
I’ve created a support ticket on your behalf so our team can look into what caused this switch. Your ticket number is #1153592 for reference. Rest assured, we’ll do our best to get this sorted out for you as quickly as possible.

Let me know if there’s anything else I can help with in the meantime!

Terms & ConditionsAccessibility statement