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PSS_IT
PSS_IT
New Member
Oct 18, 2024 5:11 AM UTC
Question

I didn't switch, but my annual subscription changed

I was on a monthly subscription, but it suddenly changed to a yearly subscription.
I’d like to know why this suddenly happened and will it be changed back to a monthly subscription?

This topic has been closed for replies.

1 reply

Gayani_S
Figmate
Gayani_S
Community Support
Oct 18, 2024 2:13 PM UTC

Hey @PSS_IT, thanks for reaching out—I understand how confusing and frustrating it can be to see your subscription unexpectedly change.
I’ve created a support ticket on your behalf so our team can look into what caused this switch. Your ticket number is #1153592 for reference. Rest assured, we’ll do our best to get this sorted out for you as quickly as possible.

Let me know if there’s anything else I can help with in the meantime!

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