Hey @Esther_Joseph , welcome to the community!

Do you see any error message? Can you please share a screenshot of what you see in your end?

To cover some grounds, do you have several Figma accounts? If so, please make sure you are log in the right account, and please follow these workarounds and let me know which steps you did.

If the article still doesn’t help, I can follow up your case to the support team for further investigation. Thank you!