The professional plan for this month of April was renewed by mistake and I requested a refund.
I spoke to a very kind operator who gave me two options in the email: “I can either refund fully by canceling your subscription or I can refund for only the extra users charged this month, but keep the plan active”.
However, I didn’t see this email right away, I saw it a few days ago and I replied to him with the first option, except that he no longer replies to me and this Saturday the days you can request it run out.
I don’t know what to do, I even opened another ticket to get their attention, but no one responded
