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Hi,


I´ve just came back from vacation, tried to login to Figma as usual chosing the SSO method to log in as the company I work for has the Enterprise license. Then Figma welcomed me with something like “Welcome to Figma Organisation” (which it´s the first time that this happened to me logging in) and once logged in all my favorite “stared” Teams weren´t as favorite any more, none! But the worse is that the last file I was working on before leaving on vacation 3 weeks ago IS GONE. The project were it was located says “0 files”. It´s not in my drafts either, nor deleted. I created that team a while ago and I am the only member there so nobody else could have deleted by mistake, only admins have access I guess. I need to get that file back please help me!


Has this happened to anyone? I opened a ticket to Figma Support and nobody has reached back to me yet 😦

Hi @Raquel_Nieto, Thanks for getting in touch about this. Sorry to hear that you’re experiencing some trouble with this.


I’ve looked into your ticket internally and noticed that one of our support team members has already responded to you, and it looks like you’ve replied back as well.

Your ticket is currently being handled by our support team and they are actively working on it. For your reference your ticket number is #​​1076762


Please be patient and wait for our support team to get back to you.

Thank you for your understanding.

One of our admins came back from vacation and was able to help me out, so it is solved now!


The problem was the company email account change.

The solution, one of our company Figma admins gave me admin rights to the team where I couldn´t see my working file any more, then after getting the admin rights I could see the file back where it should!

Thank you for your reply!

Correct, they have now replied to me from Support team, although still no positive outcome yet so I am eagerly waiting for their reply again which I hope it´s soon.

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