No me está dejando subir videos a Figma. Anteriormente no había tenido ningún problema, pero a partir de esta actualización me aparece un mensaje: “Error uploading video. Please try again.” y luego aparece otro mensaje: “An invalid video was removed”. El video que intento subir está en MP4 y es menor a 2MB.
Question
Error al subir un video
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Hey there, welcome to the community and sorry for the trouble here!
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As a first step, please ensure your antivirus software and security programs are up to date and configured to allow video and file uploads to Figma.
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Please also check if you are connected to the internet through a VPN, proxy, or firewall. If so, it may also help to see if you can upload the videos while connected to another network (e.g., a mobile hotspot) without a VPN or firewall to see if the issue persists.
In addition, in Figma, you can also run “Check network settings” from the Quick Actions menu. This will test all endpoints used by Figma and flag any network issues. If you find an endpoint is blocked, reach out to your IT team for assistance.
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Next, can you clarify if this issue been occurring in the desktop app, the browser, or both? As a workaround here, please try clearing your cache in your browser and desktop app, and try uploading a video to Figma again to see if that helps.
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If these steps still don’t help, please reach out directly to our support team for further investigation via this form for further assistance here.
When submitting your support request, be sure to include:
-Your Figma email address.
-A detailed description of the steps you’ve taken so far.
-An example of a .mov file you’re trying to upload that triggers the “invalid video was removed” error.
-A console log from the Developer Tools. You can follow the steps in Export console logs to capture the log while attempting the upload.
Let us know how it goes, and thank you for your patience!
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