Hello!

I would love to get support about moving files from an expired account to a new account.

I have been using my undergraduate account(gmail) for the edu plan and got a notification it is expired. Now I have started graduate studies, I made a new edu account with my new school email. I still need to use the materials in the previous account, but it is locked and not letting me give the owner access to my new account.

Is there any way I can access and edit the files in the previous account?

Hi there,

If your account is locked, our support team needs to investigate to help get it up and running again. I’ve created a support ticket on your behalf, and one of our team members will be in touch with you shortly.

Thank you for your understanding,

Toku