I downloaded the application in Figma and I am already registered on the site, after I log in to the application it tells me that I am not registered, I logged out of my account and logged back in and it did not help
Question
download desktop
This topic has been closed for replies.
Can you share a screenshot?
Hi @Anton44, thank you for reaching out and I understand how frustrating this issue must be!
-
Check Your Login Credentials and ensure you’re using the same email for both the website and the Figma app.
-
Have you recently registered the account? If so have you verified your account? Check your email inbox for any verification messages from Figma. If you haven’t verified your account, it might cause login issues.
-
Are you able to login in the browser? Please check in the browser figma.com to confirm your account is active.
-
Have you tried to clear cache?
Follow these steps to clear the app’s cache.
If none of these steps help, could you let me know if you’re seeing any specific error messages? As @Nellya mentioned sharing a screenshot could also be helpful.
Thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.