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Pawel_Sysiak1
Pawel_Sysiak1
April 3, 2023
Solved

Comments as email replies - not working

  • April 3, 2023
  • 6 replies
  • 908 views

I am confused by Figma’s comments. If you get an email with somebody’s comment. Does it work for you to reply to the email thread to post a comment? (this used to work and I just realized it doesn’t work anymore. I have a bunch of comments that didn’t post)

This topic has been closed for replies.
Best answer by Celine_

Hi all! Yes, I confirm that the feature is no longer here.

6 replies

Celine_
Figmate
Celine_
Community Support
April 4, 2023

Hi @Pawel_Sysiak1 ,
In your email notification, you have to click in “View in Figma” button, and it redirects you to your file (directly on the comment’s section where you can add your comment).

If you are still having issues, we recommend you to file a ticket to our support team: here

Capture d’écran 2023-04-04 à 13.34.07

Hope it helps!

    Pawel_Sysiak1
    Pawel_Sysiak1Author
    April 5, 2023

    @Celine_Figma I was able to reply to the email to send the response. Is that feature no longer there?

    Joshua_Schar1
    Joshua_Schar1
    New Member
    June 8, 2023

    Jep, same here. I used this feature in the past. Today I was advertising for it in the project team, but now it doesn’t work anymore 😃

    Celine_
    Figmate
    Celine_Solution
    Community Support
    June 9, 2023

    Hi all! Yes, I confirm that the feature is no longer here.

    Lee5
    Lee5
    October 23, 2023

    Hi @Celine_Figma, I’m curious as to why this feature was removed. It sure was convenient. Could you kindly offer up the justification behind this change so that we users who miss this feature might digest its absence a little more palatably?

    Celine_
    Figmate
    Celine_
    Community Support
    October 24, 2023

    Hey @Lee5, we don’t have too much information to share on this but at a high level this was an underused feature that also had some concerns around maintenance and security. For now we’ve sunsetted it but we’re always appreciative of feedback and I’m happy to share this with the team.

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