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August 14, 2023
Solved

Cannot edit file / Education plan

Hi,

I have been given edit access to a design file.

However, it seems like it will only allow me to view.

It’s worth highlighting that I am part of the ‘Education’ plan.

Any help will be appreciated.

Yvette.

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
August 24, 2023

Hey @Yvette1,
Sorry to hear this is happening!
Please reach out to the support team directly via this form for help. They can have a look into your permission rights: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com. Thank you.

2 replies

Celine_
Figmate
Celine_Solution
Community Support
August 24, 2023

Hey @Yvette1,
Sorry to hear this is happening!
Please reach out to the support team directly via this form for help. They can have a look into your permission rights: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com. Thank you.

Yvette1Author
August 25, 2023

Hi, I have already done this however, they have not replied 😦