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Just_A_Umbreon
Just_A_Umbreon
May 8, 2021
Question

Can't Login on desktop app

  • May 8, 2021
  • 33 replies
  • 21589 views

I’m new on figma, I’ve used like two times figma on my web explorer and then I download the desktop app, I started the application, it says I need to login on my explorer

image

all normal it opens the page then i make a click on open desktop app (because I’ve login on my browser) but there’s nothing happened make a click again but nothing, I’ve attempted 6 times but nothing

image

Then like 3 or 4 minutes it says this
image

Device specifications:
Windows 10 home Single Language last update installed: Windows 10 20H2 KB4023057
Processor: Intel core i5
Arquitecture: x64
Ram: 8GB
Windows Language: Es-MX
Browser: Edge (Even I’ve tested with another browser (Chrome) and it’s the same)
Hope someone can help me

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    33 replies

    Show previous replies
    Ichisaki_Mitsu
    Ichisaki_Mitsu
    February 25, 2022

    Thanks Bro, its work for me, you just change the default browser to edge, then login and voilaa …

      John_Schram
      John_Schram
      February 27, 2022

      The desktop app is Electron, it’s more than capable of hosting a login flow. Requiring an external browser is kludgy and lazy Figma.

      Hafidz_Kusumah
      Hafidz_Kusumah
      March 21, 2022

      Same here hahaha, please figma read it and please fix it

      Cause I can’t use figma desktop and I’m not used to using figma in the browser

      angela_kwek
      angela_kwek
      May 17, 2022

      Same. I don’t like using the browser because it is laggy and the zoom doesn’t work properly. But the desktop app is giving me a real headache logging in and also loading my file. Takes forever and it doesn’t load.

      Tried deleting the app and downloading it again. Tried logging in using a different browser. Chrome, edge. Mozilla don’t allow me to open because it’s unsafe, or has some missing certificate. Tried signing in using different account. Tried creating a new account. Nothing seems to work.

      Why do they need to link it to browser to authenticate?

        Marcin_Woroch1
        Marcin_Woroch1
        June 6, 2022

        I had similar problem but on Mac. What helped was clearing the cache, as described here:

        Figma Help Center

        The exact command I used before restarting Figma:

        rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}

        Maybe it will help in your case too?

          Abaadi_San
          Abaadi_San
          June 20, 2022

          thank you… it works ! I change my default browser to edge … and that solve the issue

            Tejashree_Barve
            Tejashree_Barve
            June 22, 2022

            Thanks for all the suggestions. I set my default browser to Safari and it worked.

            mehdi2
            mehdi2
            July 4, 2022

            hi every one
            I ran the program using administrator and the login problem was fixed.

            If anyone solves the problem with this method, please let me know. Thanks

              Robert_Campbell
              Robert_Campbell
              July 6, 2022

              Launching desktop app as administrator solved my problem. Using Chrome as default browser.

              zeinab_shakeri
              zeinab_shakeri
              July 11, 2022

              Thank’s for your help, it worked!

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