Skip to main content

I had a file I have been using for years. It was large with lots of images.

I have just logged in and can’t find it. I don’t have much in Figma, so its very obvious its missing. There is nothing under trash. Last time I used the file for approx 3 weeks ago. I have no email from Figma, so nothing about errors or deletion or inactivitiy.


The file is very very important to me due to the work gone in to it.


I raised a ticket but due to my plan, it advises I seek support here.


Can someone assist me, this is very frustrating and concerning.


Thank you in advance.

Hi there,


Thanks for reaching out. Since it looks you’re already in touch with our support team, please continue the conversation with them.


If you’re unable to access or find certain files, I generally recommend the following steps:



If you can find the file links in your web-browser history, please share them with our support team so they can investigate further.


Thanks for your patience.

Toku

Reply


Terms & ConditionsCookie settings