I have been working on a file that I just cannot found. I have searched in my drafts, teams and even deleted drafts and nothing.
I do have the link to the file and when I click it, it says "This file may be deleted, moved or made unavailable. Try reaching out the file owner. " but I was the owner.
Anyone can help?
Thank you!
Hello @MEC_CANAIS, Thank you for reaching out about this. I completely understand your concern.
I really appreciate you taking the time to troubleshoot and informing us that you have the URL of the file. I will go ahead and create a support ticket for you so that our support team can assist you with this issue.
Please keep an eye on your inbox; you should soon receive an email about the new ticket. The subject line will likely be “Follow-up from Figma Support.” It will be sent to the email address we currently have on file for your account.
To help them investigate your file location further, please share the URL of the file in your reply to the ticket.
Thank you once again for reaching out!
Hello @Junko3, thank you so much for your answer.
I will provide de URL as soon as I receive the email about the ticket.
Thank you!
Hello again!
I was reading through some forums and found someone saying to look through the deleted teams. I restored a couple of them I had deleted and found the file in the “Figma basics” team. I don’t know how the file got in there but I found it!
Thank you so much for your quick support and sorry for my mistake!
Hi @MEC_CANAIS, Thank you for informing me that you found the file. I really appreciate your efforts in exploring our community for assistance.
I noticed that our support specialist has been awaiting your response on that ticket. I’ll inform them about your situation.
As a side note, allow me to share some resources from our Help Center for community members who may have encountered a similar situation:
Thank you for your support
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
