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Louis_Francis
Louis_Francis
September 12, 2024
Question

Can not log in

  • September 12, 2024
  • 2 replies
  • 302 views

I am trying to log in via my laptop but Figma Is returning the message “Click on the link we sent to xxxxx@xxxxx.com within the next 5 minutes to log in.” The problem is, the email is on my phone and doesn’t help me trying to log in via my laptop and not my phone. Anyone else had this problem, or know how to solve?

This topic has been closed for replies.

2 replies

Figmate
Junko3
Figmate
September 13, 2024

Hi @Louis_Francis, Thank you for reaching out about this. Sorry to hear that you’ve run into this trouble.

I’m currently checking internally to see if there’s any workaround we can suggest for this particular situation. We’ll let you know once we find out anything.

Thank you for your patience and understanding.

Figmate
Junko3
Figmate
September 13, 2024

Hi @Louis_Francis, Thanks for waiting!

Following the guidance I received from our support team, I will go ahead and open a ticket for you.

Our support team is ready to examine the login issues you’re experiencing with your account in more detail, and they will reach out to help resolve this matter for you.

​​Please keep an eye on your email inbox. You will soon receive a message regarding the ticket. The subject line will probably be “Follow-up from Figma Support.” It will be sent to the email address we currently have on record for your account.

We appreciate your cooperation and understanding!

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